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1. DEFINE: Defining the problem clearly and specifically involves identifying what the problem is, and being able to articulate it in a way that is easily understood by others. This step often requires breaking down the problem into smaller, more manageable parts. It is important to be as specific as possible, so that the problem can be defined in a way that can be measured or tested.

2. GATHER: Gathering information about the problem includes researching the problem, and identifying possible causes and potential solutions. In this step, it is important to be thorough, and to consider all possible angles. The information that is gathered should be relevant to the problem, and help to inform the decision-making process in the next step.

3. EVALUATE: Evaluating the potential solutions requires an understanding of the problem, and an assessment of the pros and cons of each possible solution. This step often involves weighing the costs and benefits of each solution, and determining which one is the most viable and effective.

4. IMPLEMENT: Implementing the chosen solution involves putting the solution into action, and testing it to see if it effectively solves the problem. This step may require coordination with different individuals or teams, and may involve making changes to existing processes or systems.

5. MEASURE AND IMPROVE: If the solution is not effective, it's important to revise the chosen solution, and try again. This step may require re-evaluating the problem, gathering new information, or trying a different solution. It is important to continue this process until the problem is effectively solved.

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It's also important to keep an open mind and be willing to revisit earlier steps if necessary. Additionally, it can be helpful to work with others and get input and feedback from them throughout the problem-solving process. The BI System is designed to accommodate and facilitate all of theses actions, and more (testing, measuring, probabilities analysis, etc).